Refund Policy
Last updated: 29 September 2026
This policy applies to purchases from Woven, operated by Woven Operations Partners Limited (company number 17451617), registered in England and Wales. Woven Desk products are digital products. Optional setup support is a service. Nothing in this policy limits any rights you have under applicable consumer law.
Digital products and change-of-mind cancellations
If you are a UK consumer, you normally have 14 days from entering into a contract for digital content that is not supplied on a tangible medium to cancel without giving a reason.
Where you ask us to supply digital content during that 14-day period, we will only treat your cancellation right as ending early where you have expressly consented to immediate supply and acknowledged that you will lose the right to cancel once supply begins. If the required consent and acknowledgement have not been obtained, we will not rely on an early loss of the cancellation right.
Where the cancellation right has validly ended after digital supply begins, we do not ordinarily provide change-of-mind refunds simply because the product is no longer wanted.
Faulty, misdescribed or unusable digital content
Your statutory rights still apply. If digital content is faulty, not as described, or does not meet the standards required by law, you may be entitled to a repair or replacement and, where the law provides, a price reduction or refund. Please contact us with your order number and a clear description of the issue so we can investigate it promptly.
Setup and other services
If you buy a setup or other service as a consumer, you normally have a 14-day cancellation period from the date of the contract. If you expressly ask us to begin the service during that period and later cancel before it is complete, you may have to pay a proportionate amount for work already performed. If the service has been fully performed after your express request and acknowledgement, your cancellation right may end.
Business purchases
If you are purchasing wholly or mainly for business purposes, statutory consumer cancellation rights may not apply. This does not affect any contractual rights stated on the relevant product or service page, or remedies that cannot lawfully be excluded.
How to request a cancellation, refund or remedy
Email hello@woven-revops.com with your order number, the email address used at checkout and the reason for your request. You do not need to use any particular form to exercise a statutory cancellation right.
Where a refund is due, it will be returned to the original payment method within the timeframe required by applicable law. If a digital licence is refunded or cancelled, your right to use the refunded digital content ends and you should delete any copies you control.