Digital Delivery Policy
Last updated: 29 September 2026
Woven is operated by Woven Operations Partners Limited (company number 17451617), registered in England and Wales. Woven Desk is a digital-product suite. We do not ship physical Woven Desk products and there are no physical delivery charges for them.
How digital delivery works
Unless a product page states otherwise, digital products are supplied electronically after a successful order. Delivery may be made by download link, access link, email, customer account, order page, or a combination of these methods. Your order confirmation will identify the delivery method applicable to your purchase.
Please use an email address you can access at checkout and check your spam or junk folder if a delivery email does not appear. If you have not received the expected access or delivery information within 24 hours of a successful order, contact hello@woven-revops.com with your order number.
Technical requirements and third-party services
Some Woven products are designed to work with third-party services, accounts or software. The relevant product page will state known requirements where applicable. Third-party subscriptions, usage charges, availability and terms are separate from your Woven purchase unless expressly stated otherwise.
You are responsible for maintaining access to the accounts, credentials and third-party services needed to use the product. We are not responsible for delays or failures caused solely by incorrect customer information, third-party outages or restrictions outside our reasonable control, but we will provide reasonable support where the Woven product itself is not delivered as agreed.
Setup services
Optional setup support is delivered remotely rather than shipped. Scheduling or access instructions will be provided electronically after purchase or agreed directly with you.
International access
Digital products may be purchased from locations where we make them available, subject to applicable law and any restrictions imposed by the third-party services required to use them.
No physical returns
Because Woven Desk products are digital, there is no physical item to return. Cancellation and refund rights are explained in our Refund Policy.